Delegate your granular tasks to Skaalab
Many startups delegate their secondary tasks to Skaalab so they can focus on their core business and optimize their internal processes.
What we can do for you
Sales
You have a list of new potential prospects. You realize you're missing several key pieces of information that you need to gather before adding them to your CRM tool and launching your campaign. Send the file to Skaalab to fill in the missing information.
Marketing
You would like to target a particularly important account to sell your product, but your contacts have not been updated for several months. Send Skaalab your contact list to update each prospect's information so you have better chances of selling your product.
Live Chat
You manage a website and would like to answer potential customers' questions in real time. Skaalab integrates a live chat on your site to meet your needs.
Research
You are designing a new product offering and want to first conduct a market and competitive analysis. Use Skaalab to create a table of all products on the market, their features, annual revenue, market share and everything you need to know.
Customer service
You receive a spike in support requests every year-end. Let Skaalab handle this task so you can focus on maximizing sales.
What we can also do:
- Travel organization
- Food ordering / delivery
- Content correction and proofreading
- Transcription
- Translation
- Data tagging / annotation
- Event planning
These people trust us
We can easily solve all your challenges. Here is what our clients say about us.
"Skaalab means having highly competent staff who manages their work to perfection."
Pierre.H CEO
"By delegating our administrative tasks to Skaalab, we were able to focus on improving the quality of our products instead of dealing with tedious day-to-day tasks."
Amine.B Partner
"Skaalab means having unlimited power at your fingertips. They have saved me on many occasions."
Arthur.A Partner
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What you get
Dedicated account manager
Dedicated account manager
Your account manager is committed to getting to know you, your team and your needs. This allows you to have:
- Better service
- Faster service with less knowledge transfer
- More added value per minute and less knowledge transfer
- The ability to handle complex requests by phone
- A proactive approach to identify and solve your problems
- A proof of concept (POC) for any problem that arises
Priority service
If your team is heavily solicited by other clients, you will always be a priority.
Centralized user management
Centralized user management
Give your entire team access to Skaalab from a shared account. This allows you to:
- Integrate Skaalab with Slack for your entire team
- Coordinate tasks between team members
- Monitor account usage for each team member
Custom billing options
We can adapt our billing process to your tax, internal reporting needs, etc.
And more
And more
Plus everything that comes with a standard Skaalab account (24/7 access, 16-person team, etc.)
FAQ
Q : Are the examples above the only services we can use Skaalab for?
R : No. You can use Skaalab for any tasks you want to delegate. The services mentioned above are only intended to provide examples you can refer to.
Q : What does the onboarding process look like?
R : You will first be called by an account manager who will thoroughly understand your company and work with you to determine the number of employees you need. If you are a solo entrepreneur, you can start delegating tasks immediately. If you have employees to onboard, Skaalab will create an account for each of them and give them access to the shared account via their channel of choice. We use Slack and Email. Once ready, they can start delegating their work immediately.
Q : How does billing work?
R : A single monthly invoice. Skaalab bills for the time our employees spend on your tasks as well as the items you purchase. The most common setup is to use a single card to cover all expenses. However, if you prefer your employees to pay separately, that is also possible. The minimum is billed at the beginning of each month.
Q : Can I cancel my plan at any time?
R : Plan changes, staff reductions and cancellations are only valid starting the next billing cycle (the first of the following month).
Q : Can I add an employee mid-month?
R : Of course.
Q : Do I need to train the people Skaalab provides?
R : No, we train them ourselves. Each person undergoes a 1-week general training before working on any task. You will however need to train them on your specific product/company/service. Since Skaalab memorizes all your information, you only need to train us once — even as your needs grow, you don't need to retrain us as you would a new employee. Furthermore, if a team member leaves your account, you will experience no service interruption.
Q : Is this an outsourcing service?
R : No. You work with full-time employees. Skaalab has an office space, we organize cultural events, we have our own HR, equipment, software, etc.
Q : How do you track working time?
R : We have proprietary software that tracks your team members' activity in the office, on the web, phone and our internal systems. This activity is then processed into a detailed report and working time is calculated and reviewed. When you receive your invoice each month, you have the opportunity to discuss the details with your account manager.
Q : I have a question not listed here.
R : Send us an email to ask any questions you want.